中華心理衛生協會

 Purpose: Taiwan is an aging society. Nursing home administrators in Taiwan have found that the lack of human resources to provide care is one of their biggest challenges. We adopted a social support perspective to explore the relationship between the amount of support staff feel from residents (resident support) and the intention of staff to remain in their jobs. We also examined whether organizational loyalty and job engagement are important mediators between the level of resident support and the intention of employees to stay. Methods: We used the temporal separation method to collect 217 valid responses via a questionnaire from nursing home staff. The independent variable (level of resident support) was collected at Time 1, and the mediation (organizational loyalty and job engagement) and dependent variable (intention to stay) were collected at Time 2, which was one week later. Results: We found that resident support is positively related to the intention to stay. Organizational loyalty and job engagement have a mediating effect between resident support and intention to stay. Conclusions: Resident support is an important work resource for staff of long-term care institutions. Establishing a good interactive care model with residents may be a considerable factor in a staff member’s decision of whether or not to remain on the job.